Returns, Refunds & Warranty Terms & Conditions

To return an order, send it to the following address:
BPC Technology
61-65 Geddes Street, Mulgrave. VIC 3170

1. Before returning a product, customers must apply for a return authorization (RA) number on the website. The RA number should be clearly visible on the packaging. Returns without an RA number will be rejected, except for warranty claims, which require prior approval.
2. If a product has a major problem, customers can request a replacement or refund. The refund value will be determined based on factors such as the time since purchase, type of product, intended use, expected lifespan, and tolerance for failure.
3. Returns of unopened, non-special-order products with a value less than $1,000 and returned within 5 business days of purchase may not incur a restocking fee. All change-of-mind returns are subject to inspection and final approval by BPC Technology. The credit or refund provided will be based on the original purchase price or the current selling price, whichever is lower.
4. Returns of products that have been opened, damaged, modified, tampered with, or had manufacturer labels removed will not be accepted. Opened goods are subject to testing and approval, which may require additional processing time. Returns of software or games are generally not accepted unless for a warranty claim.
5. If the received products do not match the order, customers should inform BPC Technology within 24 hours of delivery without opening or using the products. Opening or using the products will be considered acceptable, and returns will not be accepted. Non-retail boxed items may be packed in reused packaging materials for protection.
6. No credit or refund will be given for price differences on ordered items due to price drops after processing and shipping. Prices of computer parts are subject to fluctuations beyond BPC Technology's control.
7. Health and safety regulation breaches, such as with headsets, earpieces, chairs, and headphones, will not be accepted for return unless the item is faulty.
8. BPC Technology retains ownership of any extra or incorrect goods shipped due to their error. They will arrange additional shipments to recover these goods at their own cost.

1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
2. Upon BPC Technology testing the products if the fault is determined as a major failure the customer can choose:
• a refund
• an identical replacement, or one of similar value if reasonably available
If the fault is determined as a minor failure BPC Technology will choose to:
• repair the goods
• replace the goods
• offer a refund
3. Some products provide a local or direct manufacturer-to-customer warranty service. These products include printers, scanners, UPS and monitors and many other retail products. It is the customer’s choice to either use these services or return the product back to BPC Technology. We strongly encourage the usage of these services as it generally provides faster turnaround times and may sometimes be an onsite service where the service is performed at the customer's premises.
4. Warranty is provided solely on products sold by BPC Technology. Other faulty products used in conjunction that is not purchased from BPC Technology will not be covered under warranty.
5. Any product sold by BPC Technology is meant to be professionally installed; improper installation is NOT covered under warranty. Please seek or pay for professional assistance if required, to avoid paying any unnecessary cost for replacement.
6. Systems built by BPC Technology come with a Tamper Proof warranty sticker at the back of the case in every system built. This is part of our Quality Control. It is not used to prevent customers from accessing the inside of their computers in the future. Removal of this warranty sticker will only void any claims of loss, incomplete, damaged hardware, or incorrectly installed hardware in a system upon arrival. Customers can verify their computer components in the system through software without opening up the case. When a BPC Technology system is deemed faulty or contains incorrect configuration, we require that systems be returned to us with the warranty sticker still attached to ensure there has been no tampering. By removing this sticker customer will also accept to pay for any labor/courier costs associated with future warranty claims of the system.
7. Systems built by BPC Technology come as standard with a 2-year labor warranty which covers for the entire servicing requirement when the system requires servicing such as repair or upgrades. When your system has any hardware failure, BPC Technology will rebuild/repair it back to its original condition at no extra charge. Labour warranty covers only the hardware and its original operating system/software that BPC Technology installed (must be purchased from BPC Technology only), so it does not include any hardware/software troubleshooting or repair that we did not originally install. BPC Tech cannot be held responsible for any software-related issues. In the event that no hardware issues are found, a service charge will be applicable.
8. BPC Technology does NOT cover any software installation issues e.g., drivers or system software updates for any computer where BPC Technology did not install the software originally. Should any warranty claims arise where software is at fault, installed by the customer, standard charges will apply.
9. BPC Technology is not responsible for any data loss; Back up all your applications and data where applicable. BPC Technology is not responsible for any data loss that occurs during the warranty process. BPC Technology does not provide a backup or data recovery service when sending hard disks for warranty claims. Hard drives sent for warranty are always replaced with a new/refurbished unit. BPC Technology will provide the customer with a repair notice before accepting any product where:
• the product being refunded/repaired/replaced is capable of retaining user-generated data, for example, mobile phones, computers, hard drives
• refurbished product may be provided rather than repair, or refurbished parts are used in the repair of defective products.
10. Warranty will be rejected for any non-manufacturing defects, if the item is found to be mishandled, modified, tampered, abused, physically damaged, improperly installed and used, or damaged caused by power surges, electrical faults and lightning strikes. Products returned that show evidence of user-induced damage, overclocking, tampering or modification, will be denied. This includes improper installation of the CPU heat sink, scratches on motherboard, failure of fan/heat sink, broken or damaged parts, cutting of cables or the soldering of components.
11. Please provide original packaging if possible or adequate safe packaging as insufficient safe packaging will result in the warranty being voided should any damage occur in transit.
12. A large percentage of warranty returns are tested to be without fault. In the event the product is not faulty, BPC Technology reserves the right to charge a minimum service fee of $129 per hour for time spent on testing the product. Any shipping or handling costs will also be chargeable to the customer.
13. BPC Technology will only be responsible for uncollected warranty products for a maximum period of 60 days. If the customer does not collect their goods within this time period BPC Technology will dispose of the goods by following the disposing of uncollected goods policy of the Australian Consumer Law.

Warranty cover will not apply to:

1. Any product that has not been installed in accordance with the installation instruction supplied by the equipment manufacturer or damaged due to incorrect installation.
2. Any product that is repaired or altered by anyone other than authorised BPC Technology service personnel where a product is disassembled or repaired in such a manner that performance or functionality is affected.
3. Any product that fails or is damaged as a result of improper storage, operation under abnormal conditions misuse, neglect, abuse, accident, act of God or maladjustment of consumer controls. Short circuiting the equipment will be considered misuse and will cause the product not to be covered by the warranty.
4. Accessories and consumable goods such as keyboard, mouse and joystick if they are a result of heavy use, or shows sign of normal wear and tear.
5. Any defect or damage caused by or resulting from the connection or attachment to the product that has not been approved by the manufacturer for connection or attachment to the product.
6. Defects or damage due to spills of liquid or other substances (water damage, dust, cigarette), excessive temperature or humidity and environmental conditions.
7. Aesthetic or surface damage or scratches to all plastic surfaces and other external parts damaged due to normal customer use.
8. Any cost of hardware or software removal or reinstallation. Removal of parts from a system if it's not bought as a system will attract labour charge.
9. Any product or part thereof which has suffered through alteration or defacement of the serial number or warranty seals as such where an unauthorised service personnel opening the product without permission from BPC Technology.