Returns, Refunds & Warranty Terms & Conditions

To return an order, send it to the following address:
BPC Technology
61-65 Geddes Street, Mulgrave. VIC 3170

1. Before returning a product, customers must apply for a return authorization (RA) number on the website. The RA number should be clearly visible on the packaging. Returns without an RA number will be rejected, except for warranty claims, which require prior approval.
2. If a product has a major problem, customers can request a replacement or refund. The refund value will be determined based on factors such as the time since purchase, type of product, intended use, expected lifespan, and tolerance for failure.
3. Returns of unopened, non-special-order products with a value less than $1,000 and returned within 5 business days of purchase may not incur a restocking fee. All change-of-mind returns are subject to inspection and final approval by BPC Technology. The credit or refund provided will be based on the original purchase price or the current selling price, whichever is lower.
4. Returns of products that have been opened, damaged, modified, tampered with, or had manufacturer labels removed will not be accepted. Opened goods are subject to testing and approval, which may require additional processing time. Returns of software or games are generally not accepted unless for a warranty claim.
5. If the received products do not match the order, customers should inform BPC Technology within 24 hours of delivery without opening or using the products. Opening or using the products will be considered acceptable, and returns will not be accepted. Non-retail boxed items may be packed in reused packaging materials for protection.
6. No credit or refund will be given for price differences on ordered items due to price drops after processing and shipping. Prices of computer parts are subject to fluctuations beyond BPC Technology's control.
7. Health and safety regulation breaches, such as with headsets, earpieces, chairs, and headphones, will not be accepted for return unless the item is faulty.
8. BPC Technology retains ownership of any extra or incorrect goods shipped due to their error. They will arrange additional shipments to recover these goods at their own cost.

BPC Technology offers warranty services in accordance with the Australian Consumer Law, ensuring customers are entitled to refunds, repairs, or replacements for goods that fail to meet acceptable quality standards. The following outlines our warranty policies:

1. General Warranty Rights
   Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product fails due to a major fault, you are entitled to choose between:
1. A refund,
2. A replacement (identical or similar value if reasonably available),
3. Or compensation for any other reasonably foreseeable loss or damage.
4. For minor faults, BPC Technology will either:
5. Repair the product,
6. Replace the product,
7. Or offer a refund at our discretion.
2. Manufacturer and Local Warranties
   Some products (e.g., printers, monitors, UPS) may have direct manufacturer-to-customer warranties, often with faster resolution times. Customers can either contact the manufacturer directly or return the product to BPC Technology.
3. Agency Role for Warranty Services
   The Customer agrees that when BPC Technology performs any services related to a Manufacturer Warranty, it does so solely as an agent of the manufacturer.
4. You are not entitled to a Refund or Exchange
   Under Australian Consumer Law, you have the right to return a product for a refund or exchange if it fails to meet consumer guarantees, such as when the product has a major fault. However, you do not have the right to return, refund or exchange a product under the following circumstances:
1. Change of mind and you no longer want the product. Refer to point 9.
2. You ordered the wrong product by mistake;
3. You found a better product elsewhere;
4. You found the same product at a cheaper price from another retailer;
5. The fault is a result of normal wear and tear;
6. The product was damaged due to misuse;
7. The product is a special order, clearance, discontinued items, free product, software and consumable product.
5. Warranty Conditions
1. The warranty covers only products purchased from BPC Technology. Products purchased elsewhere and used in conjunction with our products are not covered.
2. Systems built by BPC Technology include a 2-year labor warranty for service requirements like repairs or upgrades. The labor warranty only covers hardware and the original operating system installed by BPC Technology.
3. BPC Technology is not responsible for software-related issues, data loss, or damages caused by improper installation or mishandling.
4. We encourage customers to provide original packaging or sufficient protective packaging when returning products, as damage caused by poor packaging will void the warranty.
6. Exclusions
   The warranty does not cover:
1. Improper installation, misuse, or physical damage.
2. Products altered or repaired by unauthorised personnel.
3. Consumables like keyboards and mice due to normal wear and tear.
4. Environmental damage (e.g., spills, excessive heat, or humidity).
5. Removal of warranty seals or tampering with serial numbers.
7. Data Responsibility
   BPC Technology is not responsible for data loss during repairs. Customers should ensure their data is backed up before initiating a warranty claim.
8. No-Fault Found Charge
   A service fee of up to A$129 may be applied if the product is tested, and no fault is found. Shipping costs may also apply.
9. Change Of Mind Charge
   A 15% restocking fee may apply if there is a change of mind, or the customer no longer wants the purchased product or item purchased.
10. Warranty Collection
    Uncollected warranty products will be held for a maximum of 60 days, after which they will be disposed of in accordance with the Australian Consumer Law.