Frequently asked questions

This Agreement was last modified on 20 September 2020

The windows license key should be located in a white envelope, open up, you will find the license key. Please gently scratch off the security cover.

First, make sure the port used is correct, if there is a graphic card in the PC, then always choose the graphic card output.
Second, make sure the cable connection is correct.
Display cable -> HDMI cable <-> DVI cable -> VGA cable

For newly installed HDD, windows will need format the HDD first, please search Disk management and select new Drive (highlighted in black colour), right click to create new volume. Follow the default setting, system will format the HDD and create one system volume.

- Please make sure the product is qualified and purchase date is in promotional period.
- Please register your video card with the participating brands (i.e. Asus, Gigabyte, MSI).
- A photo of the video card with Serial Number and purchase invoice from BPC Technology will be required for this redemption.
- Make sure correct name and email address is used for registration, this is important, as game code will be sent to nominated email address only.
- Install the video card into your PC.
- Install driver and update to the latest version with GeForce Experience, v3.18 or higher.
- Start GeForce Experience App then login to your NVIDIA account.
- Go to Account > Redeem (Located at top right hand corner on your screen).
- Finish redemption process. Make sure to redeem the code within the redemption period once you’ve obtained it

To initialize new disks please go to:https://docs.microsoft.com/en-us/windows-server/storage/disk-management/initialize-new-disks

To active your new Windows System, please refer to: https://support.microsoft.com/en-us/windows/activate-windows-c39005d4-95ee-b91e-b399-2820fda32227#ID0EBD=Windows_10

Because we have a large number of orders need to prepare. The processing time may be extended.

Yes, it comes with 2 years warranty and the parts follow the manufacturer’s warranty time.

 The Kraken gaming systems are built within 2-5 business days. Once your order is ready, we will send you the notification email with the tracking number.
Click and Collect orders usually take 1-2 business days.

This is not a guaranteed service.  Our warehouse members will prepare the order once they received it and express delivery will usually take 1-2 business days and standard delivery usually takes 2-5 business days.

We corporate with Australia post, Fast way, and TNT. They both offer standard and express services

Yes, we do, but not on all products such as gaming pc systems.  Orders above $200 will be free shipping

We do not have a price matching policy however we will try our best to do that.
Please contact our sales team via email or phone call for more information.

Some of the motherboards need you to download WIFI software. Please follow the link as a guide: https://motherboardpros.com/how-to-install-motherboard-drivers-without-cd/. After downloading the software, then restart the PC and it should solve the problem.

BPC Technology is unable to provide any refund, discount, or credit for any price drops on any products you have purchased recently. With I.T. consumer products, the price may fluctuate greatly and this is based on international influences, market requirements, and availability. BPC Technology evaluates these factors and we list the best possible price we can offer. We regularly update these prices so as to provide good value deals to our customers. Financially it is not feasible for BPC Technology to provide a price guarantee on products purchased. As an option, there are many financial institutions that do provide price protection on certain credit card offers. If a price guarantee is critical for you, please check with your financial institutions for more information in this regard. .

BPC Technology currently does not have a formal Price Matching Policy in place. However, if you find a better price on products that we stock, please feel free to give our sales team a call or, drop us an email and we will gladly assist you with your inquiry. .

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