PC Build Policy

This Agreement was last modified on 7 March 2023.


Regarding the matter of pre-installing graphics cards in our PCs, we have experienced certain difficulties with the newer and larger RTX 40 Series graphics cards becoming dislodged and causing damage to the computer during shipping.

In light of feedback from our customers, we have decided that if certain models of graphics cards cannot be safely transported once installed on the motherboard, we will refrain from installing them onto the motherboard altogether. As a consequence, we will be implementing the following policy:


For customers who choose to pick up their orders locally, we will pre-install the graphics card onto the motherboard as usual.

For customers who opt for shipping, we will assess the graphics card's stability during transit within the computer chassis to determine whether it can be pre-installed or not. We will list options for GPU Installation on those PC products page. You can choose the way you prefer, either the system delivered with the GPU pre-installed or without GPU pre-installed.

For non pre-installed GPU, it will be delivered separately in a securely packed parcel to ensure maximum safety during transit.


Should you still desire your GPU to be pre-installed, we must caution that such a request entails a greater risk of physical damage during transit. In the event that damage does occur during transit, we will do our utmost to pursue a claim against the courier, though we cannot guarantee the outcome or time frame of this process.

In addition, we will provide detailed video and image tutorials alongside your system to aid you in installing the GPU yourself.

Should you encounter any difficulties during the installation process, please do not hesitate to reach out to us via our support email [email protected], phone +61 3 9541 9000, or Facebook (Messenger) Facebook BPCT for assistance.


As a precautionary measure, we recommend that you retain the original packaging box and foam inserts for your PC in the event that it requires warranty service. This is because we have previously encountered issues where insufficient protection during shipping has resulted in damage to returned PCs.


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