BPC Technology Operating Policy Update
This Policy was last modified on 8 September 2020.
Due to the current covid-19 situation continually evolving in Victoria, the health and safety of BPC Technology employees, clients and customers remain our top priority.
To ensure that we continue to adhere to best-practice health and safety protocols and follow government recommended guidelines, we have made decisions as below:
- NON-CONTACT CLICK & COLLECT
To manage and minimise uncertainty, we are closing our shop front and showroom for visits and consultations.
Mount Waverley store will be only available for non-contact click & collect service.
Heatherton store will be closed from 13 July 2020 till further notice.
- CONSULTATION & SUPPORT
Due to limited staff attending to phone enquiries and support, we have an integrated online live chat supporting on our website.
This will help to consolidate all inquiries by reducing wait times and help to improve our customer service experience.
- NATIONWIDE SHIPPING
We are doing everything possible to keep orders being despatched in a timely manner, however our courier partners are experiencing a high network demand for parcel post and is causing delivery delays across Australia with some areas experiencing significant delivery delays.
To minimise the risk of spreading or contracting coronavirus, signatures will not be required for parcel delivery.
Our courier partners will be processing all deliveries as an ATL (Authority to Leave) transaction.
This means the parcel will be left in a safe place at the delivery address, and a photo will be taken of the item at the door.
If the courier cannot deliver the package to a safe place, they will leave a calling card with further instructions. In this instance, the parcel will be dropped in to a local Parcel Connect outlet for collection at a convenient time, or returned to the nearest depot for redelivery.
- CUSTOMER SERVICE DELAYS
Due to the current situation, we are experiencing a high volume of enquiries which is resulting in delays in getting through to our customer service team.
Our team continues to work tirelessly under difficult circumstances, so we’re asking everyone to be patient and treat our team with courtesy and respect.
Aggressive and abusive behaviour will not be tolerated.
We’d like to thank our customers and teams for their patience and understanding as we work through this challenging and difficult period.
- BPC Technology